Open Daily

Strictly By Appointment

8am – 9.30am and 4pm – 5.30pm

Please note:
Gates & Buildings Are Locked Outside These Hours.


We will be closed TO THE PUBLIC for 2 periods during the year:

Easter – Saturday and Sunday in-between Good Friday and Easter Monday

Christmas – 25th to the 29th December.

(Note: Last day for drop offs/pickups is 24th December and then first day for drop offs/pickups is 30th December)

Boarding facilities are operating during this time for your pets


Fri 4th Feb – Tue 8th Feb (Waitangi Weekend)

Thurs 14th Apr – Tue 19th Apr (Easter)

Fri 15th Apr – Sun 1st May (Term 1 Holidays)

Fri 22nd Apr – Tue 26th Apr (Anzac Weekend)

Fri 3rd June – Tue 7th June (Queens Birthday Weekend)

Thurs 23rd June – Mon 27th June (Matariki Weekend)

Sat 9th July – Sun 24th July (2nd Term Holidays)

Sat 1st Oct – Sun 16th Oct (3rd Term Holidays)

Fri 21st October – Tue 25th October (Labour Weekend)

Weds 21st Dec – Tue 31st Jan 2023 (Summer Holidays)

All Weekends

Note if any booking dates coincide with the above dates the booking will be treated as holiday / peak season. Like a hotel no refunds or credits are given during holiday & peak season periods.


All bookings requested will be confirmed by an email acknowledgment with all the details of your booking

If you are new to Taupo Pet Lodge please take the time to fill in our New Customer Booking Form.

If you have already used Taupo Pet lodge please fill in the Existing Customer Booking Form.

We will process your booking enquiry and reply to you ASAP. If it is an urgent booking request please call us on (07) 377 2066 to bring your booking to our immediate attention.


Taupo Pet Lodge Cancellation Policy

  • For all confirmed bookings you are required to drop off and pick up your dog(s) on the dates and times stated on your booking confirmation.
  • Taupo Pet Lodge reserves the right to charge the whole or part amount for your booking if we cannot re-book your pet’s accommodation – this condition applies to all bookings especially holiday/peak season dates and weekends.
  • Full cost of booking will still be charged for early collection at all times.
  • Note: Payments by Paywave and Credit Card will incur a 2.5% bank surcharge on total cost of your booking.

Our opening hours are 8am – 9.30am and 4pm – 5.30pm by appointment. Bookings essential.

Please view Booking Checklist and FAQ before first booking.

Booking Button New Customer
Booking Button Existing Customer

We use My Rover!

Created by vets, for vets, My Rover is a digital vaccination record to make life easier, it also provides owners with relevant information about their pets in one cloud-based location.

A digital vaccination record

My Rover is replacing vaccination booklets, creating one central vaccination record for owners and vets, that can be used at pet shops, shelters, boarding facilities, and MPI.

Carry your pets vaccination history on your phone – you’ll never have to search for them again.

Sign up today – it’s free!